Refund and Return Policy – Goalxcity
Effective Date: April 19, 2025
At Goalxcity, customer satisfaction is our top priority. We understand that sometimes things don’t work out as planned, and that’s why we offer a transparent and hassle-free refund and return policy. This policy explains your rights when it comes to returns, exchanges, and refunds for purchases made on our website.
Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.
1. Eligibility for Returns
You may request a return within 14 days of receiving your order if:
-
The item is unused, unworn, and in its original packaging
-
The product is in the same condition you received it
-
The item is not a final-sale, clearance, or non-returnable product
-
You have proof of purchase (order confirmation or receipt)
Note: Products such as personal care items, digital downloads, gift cards, and customized goods are not eligible for return due to hygiene or personalization reasons.
2. Return Process
To initiate a return:
-
Contact our support team via email or phone with your order number and reason for return.
-
Our team will verify your request and provide a return authorization if applicable.
-
Ship the item back to the address provided using a trackable shipping method.
-
Once received and inspected, we will notify you of the approval or rejection of your return.
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.
3. Refunds
If your return is approved, a refund will be processed to your original method of payment within 5–10 business days. Please note that:
-
Shipping charges are non-refundable
-
Bank processing times may vary
-
You will receive an email confirmation once your refund is issued
If you haven’t received your refund after 10 business days, please contact your bank or card issuer first. If the issue persists, reach out to us directly for assistance.
4. Exchanges
We only replace items if they are defective, damaged, or the wrong product was sent. If you need to exchange your item for the same product, contact us within 7 days of delivery.
For size or color exchanges (if applicable), the item must be in original condition, and additional shipping fees may apply.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of receiving the package. Provide photos of the issue, along with your order number, and we will work with you to resolve it promptly—either through a replacement or refund.
6. Cancellations
Orders can be canceled within 12 hours of purchase, provided they have not yet been processed or shipped. If your order has already been shipped, you will need to wait for it to arrive and then initiate a return.
7. Non-Returnable Items
Certain items cannot be returned under any circumstance, including:
-
Digital goods or downloads
-
Opened or used health and hygiene products
-
Customized or personalized products
-
Final sale or clearance items
Please review product descriptions carefully before purchase.
8. International Returns
Customers outside the United States are responsible for all return shipping fees, customs duties, and taxes. We recommend using a trackable international shipping service, as we are not responsible for lost or delayed international returns.
9. Policy Updates
Goalxcity reserves the right to modify or update this Refund and Return Policy at any time. Changes will be posted on this page with the updated effective date. We encourage customers to review our policies periodically.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please feel free to contact us:
📞 Hotline: 850-856-7170
📧 Email: Info@goalxcity.com
📍 Address: 4332 Woodside Circle, Gretna, Florida, United States
Thank you for shopping with Goalxcity. Your satisfaction is our success.
